Shipping policy

Shipping & Returns

Last updated: June 7, 2026

This policy explains how Pro Medical Distribution LLC handles shipping, order cancellations, returns, and refunds. Please read it carefully before placing an order.

Business Contact

Pro Medical Distribution LLC
11555 W 83rd Ter, Lenexa, KS 66214, United States
Email: info@promedicaldist.com | Phone: (913) 222-6070

Shipping Policy

Order Processing

Orders for physical items are typically processed within 1–2 business days after payment is confirmed, excluding weekends and U.S. federal holidays. Digital downloads and services are delivered automatically via email immediately after purchase.

After you place an order, you will receive an order confirmation email. When your physical order ships, you will receive a shipping confirmation email with tracking information or internal shipping references.

Shipping Methods and Delivery

We ship physical products to addresses within the United States only. Delivery estimates are not guaranteed. Please verify your shipping address before completing checkout.

Shipping Options for B2B Clients:

Standard Carrier Shipping: We utilize major carriers (USPS, FedEx, UPS). Tracking numbers will be provided upon dispatch.
Pro Medical Private Logistics: For select B2B clients, bulk orders, and specific service regions, we utilize our private logistics fleet and trusted local courier partners. This method ensures secure, direct-to-clinic delivery. For these shipments, customers will receive an internal tracking reference (e.g., PMD-XXXX), which serves as official confirmation of dispatch and delivery status.

Shipping Costs

Shipping charges are calculated at checkout. Applicable sales tax is displayed before you complete your purchase.

Cancellation Policy

You may request cancellation for physical orders before your order ships. Contact info@promedicaldist.com or (913) 222-6070 with your order number.

Not yet processed: Full refund within 5–10 business days
Being processed: We will attempt to cancel; if shipped, return policy applies
Already shipped: Cancellation not available

Return Policy

For physical products, returns are accepted within 30 days if items are unused, unopened, in original sealed packaging, and you have a Return Authorization (RA).

Non-returnable Physical Items: opened/used products, items removed from sterile packaging, temperature-sensitive items (unless defective), final sale items.

Digital Products & Consulting Services: Due to the nature of digital products and professional B2B consulting, all sales of digital downloads (including PDF guides, audits, and templates) and booked consulting calls are final and non-refundable. Once a digital product has been accessed or downloaded, we cannot issue a refund.

For damaged or incorrect physical items, contact us within 48 hours at info@promedicaldist.com.

Refund Policy

Approved refunds for physical goods are issued to the original payment method within 5–10 business days. Shipping charges are non-refundable unless the return is due to our error.